The power of word choice has the potential to affect those you are communicating with, whether for the better or for the worse. Many times, I can tell that I have phrased something incorrectly by the facial expressions or body language that I receive. Even more often are my points reiterated to me after being churned through a completely different, unintentional context. In those frustrating moments, I do my best to hit the "Reset" button and begin again. As a relatively new supervisor, I recognize that the weight of my language-usage is much heavier than before, resulting in more acute interactions with staff. In attempting to create constructive experiences, I start with some of the suggestions found in this brief article, The Words Many Managers Are Afraid To Say, by Linda Hill and Kent Lineback.
Enjoy!
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Thank you for leading by example!